Confirmation:
- After successful booking, the voucher will be sent to your email address within 48 hours for confirmation.
- If you do not receive a confirmation email in the inbox or in the junk mail box within the specified time limit, please contact customer service via email as soon as possible.
- No cancellation is allowed once the booking is confirmed
How to use:
- Please present the printed or electronic voucher at the redemption counter on the date of use
- Receive the WiFi egg and activate the network service
- Guests should pick up and return the device at the same location
- Please return the WiFi egg to the airport counters within business hours or you can put it into the return box
Redemption/ return locations:
1. Taipei Taoyuan Airport Termianl 1 & Terminal 2 (Taiwan Star counter)
- Guests will receive a pick-up voucher or email the day before pick-up. If you still haven't recieved it, please contact +886-2-2751-9338 for help
- Please select the certain arrival date when making order and pick up the WiFi at the airport on the chosen date
- Business hours: 07:00 – 23:00
2. Taipei Jetfi branch
- Please select the certain arrival date when making order and pick up the WiFi at the Jetfi branch within the business hours
- Pick-up location: 3/F, no.248, Nanjing East Road 3, Songshan, Taipei
- Business hours: 09:00 - 18:00
3. Taipei Songshan Airport 1/F Immigration Hall Information counter
- Guests will receive a pick-up voucher or email the day before pick-up. If you still haven't recieved it, please contact +886-2-2751-9338 for help
- Please select the certain arrival date when making order and pick up the WiFi at the airport on the chosen date
- Business hours: 07:00 – 23:00
4. Kaohsiung Airport 1/F Arrivals Hall no.3
- Guests will receive a pick-up voucher or email the day before pick-up. If you still haven't recieved it, please contact +886-2-2751-9338 for help
- Please select the certain arrival date when making order and pick up the WiFi at the airport on the chosen date
- Business hours: 07:00 – 23:00
Precautions:
- Can connect up to 5 devices at the same time
- Please provide the certain date of use and the total days for us
- No cancellation or amendments is allowed. Payments are non-refundable
- If there are any loss of equipment, the WiFi Router company reserves the right to ask for compensation
- For any enquiries, please contact +886-2-2751-9338