Hong Kong High Speed Rail (Hong Kong West Kowloon - Shenzhen)

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Hong Kong High Speed Rail (Hong Kong West Kowloon - Shenzhen)

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Confirmation:

  • After successful booking, the voucher will be sent to your email address within 48 hours for confirmation.
  • If you do not receive a confirmation email in the inbox or in the junk mail box within the specified time limit, please contact customer service via email as soon as possible.
     

Fare included:

  • High Speed Rail [Hong Kong West Kowloon - Shenzhen] Round trip or One way ticket

Precautions:

  • Child ticket: aged below 18 and under 150cm in height
  • Each adult can carry a child under 120cm in height and does not occupied a seat for free
  • Please make sure all information you provided is accurate before the ticket is issued. If the information is incorrect, no redemption and refund is allowed
  • Old Home Return Permit card holders should provide 11 numbers including english letter; New card holders should provide total 9 numbers including english letter
  • Only one valid ticket for the same day can be purchased for each valid identification document
  • Each adult and child can bring 20kg and 10 kg luggage respectively (The total length of each piece of luggage must not exceed 130cm)
  • Please provide the following information:
    • English name (must match the name on the identification document)
    • Identity number (Passport/ Home Return Permit)
    • Email and contact
  • Must provide the following information in the REMARK column:
    • Date of departure (For those who select round trip ticket, please also fill in the date of return)
    • Train number
    • Departure time (Click here to check the short-haul and long-haul train schedule)
  • Please provide at least TWO train number and departure time, if the first train you selected is full, we will book the second option directly
     

How to use:

  • All tickets should be redeemed at West Kowloon Station 
  • Guests are recommended to redeem the ticket before 1.5 hours of the departure time. The ticket office will stop the ticket redemption 45 minutes before departure
  • Guests can redeem their tickets at the West Kowloon Station in advance before the departure date
  • Please present the printed voucher with QR code and identification document for redemption

Cancellation policy:

  • Guests own a chance to amend the ticket. If you need this service, please bring along your ticket and identification document to West Kowloon Station
  • For tickets that are not redeemed, guests should contact Travel Expert as soon as possible or 4 working days prior to departure for a refund. Administrative charges will be collected among the refund process.
Hong Kong High Speed Rail (Hong Kong West Kowloon - Shenzhen)
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