Confirmation:
- You will instantly receive a confirmation email and the voucher will be send to your mailbox within 48 hours after booking.
- In the event that you do not receive an email from us, please check your spam folder or notify us via +852 2152-3599 or [email protected] in our business hour.
How to use:
- You can present either a printed or a mobile voucher to redeem your SIM card
- You must show 2 kinds of identity documents. You can present your passport/ Exit & Entry Permit /entry permit issued by the National Immigration Agency/ visa/ boarding pass/ Entry Stamp/ TR/resident certificate or ISIC
- You will be assisted by the staff to activate the SIM card, the counting of time for using data will start once it is activated.
- If you cannot get the access to the internet, please set “APN” to “Internet”. (Same process for both iOS and Android )
- Call within Taiwan: Area code + phone number
- Call oversea: Enter 019+ country code + area code + number
- The card can add value within the validity period, and the added value should be at least 300 Taiwan dollars. No refund will be given for the remaining value in the card.
- 7-11 and the familyMart convenience stores provide service of adding value.
- Check the balance: Call the phone number 928, it will enter the voice system.
- Chunghwa Telecom has more than 50,000 Wi-Fi hotspots in Taiwan, you can search the name SSID: CHT Wi-Fi (HiNet)
Redemption locations:
1. Taoyuan International Airport Terminal 1 Arrival Hall
- Chunghwa Telecom Service Center 1 and 2
- Center 1 Opening hours: 08:00 - 00:00
- Center 2 Opening hours: 08:00 - 22:00
2. Taoyuan International Airport Terminal 2 Arrival Hall
- Chunghwa Telecom Service Center
- Opening hours: 08:00 - 22:00
3. Taipei Sungshan Airport Arrival Hall
- Chunghwa Telecom Service Center
- Opening hours: 08:00 - 23:00
4. Kaohsiung Xiaogang Airport Arrival Hall
- Chunghwa Telecom Service Center
- Opening hours: 08:00 - 20:00
5. Taichung Airport Arrival Hall
- Chunghwa Telecom Service Center
- Opening hours: 10:00 - 22:00
Precautions:
- You must age at least 20 and present your passport and boarding pass to purchase a SIM card.
- Only 1 SIM card can be redeemed per person with valid identity documents.
- Please make sure your arrival time is within the opening hours of Unite Traveler Service Counter to be able to pick up your SIM card.
Cancellation Policy:
- No cancellation is allowed once the booking is confirmed.