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  • What is the Outbound Travel Alert?

    Hong Kong Special Administrative Region - Security Bureau has established the Outbound Travel Alert in order to help people better understand the risk or threat to personal safety in travelling to other countries. The warning level is divided into yellow (Signs of threat), red (Significant threat) and black (Severe threat).

    - Yellow: remind citizens to monitor situation and exercise caution

    - Red: advise citizens to adjust travel plansand avoid non-essential travel

    - Black: avoid all travel

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  • How to change or cancel the ticket reservation?

    If JR Pass has not been redeemed and used, it can apply for a refund within 11 months from the date of purchase. The refund will be deducted by 10% of the fee and another HK$100 fee will be charged. For any changes to your name and refund, please email booking@texpert.com. We will try our best to assist you, but we cannot guarantee success in handling changes or cancellations.

    If the vouchers are stolen, lost, damaged or converted into physical tickets and used in part, refunds or reissues will not be accepted.

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  • How can I purchase JR Pass?

    1. On the "Transport" column, select JR Pass

    2. On the page of the JR Pass, click "Whole Japan", "Hokkaido", "Central", "West Japan", "Shikoku" or "Kyushu" in response to travel requirements.

    3. After selecting the appropriate travel route and vouchers, click to view the details.

    4. After selecting the number of days, seats, adults or children on the product details page, click Book Now.

    5. Enter the passenger's data, pickup method and credit card information in order to settle the payment.

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  • How can i get the order number?

    After successful payment, the system will go to the confirmation page, which you can check your order number. You can also check the relevant order number in the confirmation email.

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  • How to check the order information?

    If you have successfully booked a ticket or hotel, you can view the order information through My Travel. Enter the registered email address and order number in order to access the order information.

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  • What is limited on sale?

    Limited on sale means a discounted flight or hotel which stays for a specific date and destination, and is available while stock lasts.

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  • What is promotion?

    Promotions are hot discounts offered by texpert.com. Promotions offer fare discounts for air tickets and hotels, and there are different departure dates for you to choose in order to enhance the flexibility to your journey.

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  • Does the cost of Universal Studios® Japan's include Express Pass?

    The fee does not include the Universal Studios Express® pass.

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  • How can I change or cancel my travel book and park reservation?

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  • How to use the Universal Studios Japan® tickets?

    We will confirm the booking immediately and email the e-ticket to your e-mail address within 48 hours. You only need to bring along a printed copy of the voucher to use on the day of admission.

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  • How can I pickup the tickets?

    We will confirm the booking immediately and email the e-ticket to your e-mail address within 48 hours.

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  • How can I purchase the travel book?

    Purchase travel book

    1. Select a travel book on the "Things to do" column.

    2. You can select the country according to the travel requirements. If necessary, you can select according to sales, prices and other requirements.

    3. Select the number of travel books on the product details page and click Buy Now.

    4. Enter the information, pickup method and credit card details to make the payment.

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  • How can I purchase the ticket of theme park?

    Purchase Park Tickets

    1. Select Universal Studios Japan® on the “Things to do” section.

    2. According to travel requirements, select the date of use, number of adults or children and click Buy Now.

    3. Enter the guest information and credit card details to make the payment.

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  • How can I book the hotel?

    1. On the page for purchasing a hotel, enter the Chinese or English name of the city, date of arrival, number of rooms, number of adults and children, and then press the "search key".

    2. You can select hotels according to your preferences. If necessary, you can select according to star, price, type and facilities and other requirements.

    3. After selecting the appropriate hotel, click "View Details". After reading the hotel details, select the room type and click "Book Now".

    4. Fill in the personal information, read the hotel policy, enter the credit card information and enter the payment page.

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  • Can the featured air ticket enjoy the accumulation of Asia Miles?

    No. Only air ticket purchased at standard price can enjoy the accumulation of Asia Miles.

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  • What is featured air ticket?

    Featured ticket is a ticket with a lower price or being promoted, such as early bird discount ticket, etc. It usually has a specified order date, departure date or flight number, and the supply of ticket depends on the actual flight conditions. Ordering a featured air ticket will help you to save more.

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  • How to change or cancel airline reservation?

    The ticket purchased by the guest may be partially or completely non-refundable and cannot be changed. Please read the rules and restrictions attached to the ticket price before ordering.

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  • How to purchase air ticket?

    1. On the page for purchasing tickets, click on "Return", "One-way" or "Multi-way" according to your travel requirements.
    2. Enter the airport code, place name in Chinese or English in the "Departure" field.
    3. Enter the airport code, place name in Chinese or English at the "Destination".
    4. Search and select flights by considering the flight time, airline preference, price, etc.
    5. After selecting the appropriate flight, enter the passenger details and credit card details so as to settle the payment.

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  • How much carry-on luggage can I take on my flight?

    Passengers with confirmed seats are allowed to carry 1 carry-on luggage, and the relevant luggage must be able to fit in the locker at the top of the cabin. The maximum size is 56 cm x 36 cm x 23 cm (22 inch x 14 inch x 9 inch). Due to different restrictions for each airline, passengers are required to inquire and confirm the restrictions of luggage provided by the airline before purchasing tickets.

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  • What are the tax charges for air tickets?

    The tax charges include airport construction fees, airport taxes and fuel surcharges; service fees collected by texpert.com are not included here.

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  • Which kind of tickets do children purchase?

    Children between the age of 2 and 11 can purchase a child ticket, which costs approximately 75% of the adult fare and accounts for the seat. For passengers younger than 2 years old, it is necessary to purchase a baby ticket. The price is about 10% of the adult fare and no seat is occupied. In addition, if the child or infant is just 12 or 2 years old on the return date, the child or infant needs to purchase an adult or child ticket. All ages are based on the return date.

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  • Can I book foreign domestic helpers tickets online?

    If you decide to purchase foreign domestic helper tickets, please contact our travel consultants by calling the sales hotline at (+852)2152-3599.

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