Privacy Policy


Website Agreement

  • The terms of the Travel Expert Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Travel Expert and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Travel Expert Privacy Policy.
  • Travel Expert uses secure technology in order to safeguard personal information and financial transactions. Travel Expert complies with the procedures and security standards as further set out in the Security Policy.
  • The Site is provided on an 'as is' and 'as available' basis. Travel Expert does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Travel Expert does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
  • Travel Expert offers all of the general information on the Site for purposes of guidance only. Please note that Travel Expert may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Travel Expert does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
  • Travel Expert does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel's themselves.
  • The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
  • Travel Expert reserves the right to deny access to the Site at any time without notice.
  • The Site may contain hyper links to external web sites owned and operated by third parties. Travel Expert has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by Travel Expert. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
  • Travel Expert shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Travel Expert or its suppliers.
  • The copyright and all proprietary rights in the Site and all content are reserved by Travel Expert. The material contained within the Site is the property of Travel Expert or its affiliates unless identified as belonging to third parties. The name Travel Expert and any other marks, logos and graphics of Travel Expert displayed on the Site are registered trademarks of Travel Expert or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
  • You are not granted any right or license to use any trademarks.
  • Travel Expert reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Privacy policy

  • This site is owned and operated by Travel Expert Limited (hereinafter referred to as "Travel Expert Limited " "we," "us," or "our").
  • In creating and providing you with our privacy policy, we are underscoring an ongoing commitment to protecting all Personal Identifying Information you provide us. Personal Identifying Information is information about you that is personally identifiable and includes your name, date of birth, address, email address, phone number(s), IP address and credit card information. We want visitors to our Web site to feel comfortable and confident planning and purchasing travel. To protect your Personal Identifying Information, our Web site uses some of the latest security technology. High-security firewalls and a secure server that sends and receives encrypted data provide among the highest levels of protection available. However, you should know that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although not all pages that collect Personal Identifying Information are secure, we secure all pages collecting credit card information including card number, card type, cardholder name and expiration date. This Web site is a Verisign certified site. Verisign is a central certificate authority issuing digital IDs to Internet Web sites -- further improving the integrity of the Internet for commerce and information access.
  • While supports all SSL compliant browsers, we recommend that you use version 5.0 or higher of Netscape Navigator or Microsoft Internet Explorer. These browsers offer 128-bit encryption, which is the strongest, most secure form of encryption available.
  • We believe you should understand our information privacy policies prior to providing us with, and that visitors to our Web site should have control over the collection of, any Personal Identifying Information. Making online purchases involves trust, and we place a high priority on security and retaining Personal Identifying Information that you provide us. However, this policy does not apply to companies that Travel Expert does not own or control, or to people Travel Expert does not employ or manage.
  • Personal Identifying Information is only collected when you voluntarily and specifically provide it. Some Personal Identifying Information must be provided to fulfill various requests, complete a profile, participate in a survey, contest or sweepstakes, or contact us. Our web site is intended for use by persons 18 years of age or older.
  • To purchase travel, we require your full name (as well as the full names of others accompanying you), residence address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name and expiration date. You should obtain consent of other individuals who may accompany you prior to providing their names, as they may be unable to view or change any information you provide on their behalf. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail.
  • Occasionally, we may offer visitors to our site an opportunity to participate in a contest or sweepstakes. Information collected when you participate in a contest or sweepstakes may include your full name, e-mail address, phone number and address.
  • On occasion we may also offer visitors to our site an opportunity to participate in surveys. You are under no obligation to respond to any survey, and you may unsubscribe from receiving any survey sent via e-mail by following the unsubscribe instructions in the survey you receive. Information collected when you participate in a survey may include your full name, e-mail address, phone number and address and so on.
  • Personal Identifying Information, including your full name, e-mail address and phone number, will be collected when you contact us for technical support, changes, documents, brochures, refunds or general suggestions. We will respond to you by e-mail and/or telephone.
  • Additional information is collected automatically every time you visit our site, including computer information, Web browser information and "cookies".
  • Information collected is used for a number of purposes, including purchasing travel, contacting us, notifying you in the event of any itinerary changes, providing travel documents, participating in a survey, entering a contest or sweepstakes or improving your overall experience when visiting our site as well as for our own internal purposes.
  • Information collected when you complete a travel reservation is used to confirm and process your travel reservation, bill your credit card and deliver your travel documents, either via mail or electronically.
  • From time to time, modifications may be made to your travel itinerary because of unforeseen schedule changes, hotel renovations and business conditions. When such modifications are made, you may be notified by postal mail and/or e-mail to inform you of these modifications and help you make alternative arrangements if necessary.
  • From time to time, we may conduct direct marketing of our products or services via fax, e-mail, direct mail, telemarketing and/or other forms of communication you submit to us for such purposes. We are not allowed to use your personal data for direct marketing purposes without your consent.
  • We will use your e-mail address and/or telephone number to respond when you contact us regarding technical support, changes, documents, brochures, or refunds, or simply provide suggestions.
  • Certain types of information are collected based on your navigation of our site in order to better understand and serve our customers. This collected data enables us to modify the site for better navigation and develop featured programs and content that will be of interest to site visitors. Personal Identifying Information is never collected unless you voluntarily and specifically provide it.
  • To process and provide the services you request, we share your Personal Identifying Information with authorized partners - including airlines, hotels, rental car companies and optional activity operators - and service providers that provide certain services or functions on our behalf. These partners and service providers need information about your profile, as well as your credit card information, to process and confirm your travel reservation. We offer travel products from only reputable hotel, airline, rental car and other travel suppliers, and we strongly discourage partners from disclosing and/or utilizing your information without your permission. You are encouraged to review the privacy policies of any travel suppliers whose products you consider purchasing through our web site.
  • We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country, for purpose such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
  • We have partnered with reputable third-party Web sites to offer you additional travel services. To process and confirm your travel reservations, our trusted third-party partners may also collect Personal Identifying Information, including your name address, e-mail address, phone number and credit card information. Third party Web sites may not operate under our privacy policy, and we encourage you to review the privacy policies of third-party partner Web sites whose products you consider purchasing.
  • When required by law, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information against someone who poses a threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
  • We reserve the right to modify or amend our Privacy Policy at any time, for any reason. Any major changes to the Privacy Policy will be made and posted on the Web site prior to implementation of the change.
  • According to the data protection principles of the Personal Data (Privacy) Ordinance, users  have the right to inquire whether this website owns their personal data and obtain a copy, and request to correct incorrect information or change the required information not required by law. Retain or delete data that does not require to be retained for legitimate business purposes. If you wish to exercise any of these rights, please email [email protected]
  • If you have questions about our Privacy Statement, please contact us:
    By email: [email protected]
  • These terms and conditions form a contract between you and Travel Expert Limited, which is governed by Hong Kong China law. You agree that any disputes will be dealt with in the Hong Kong courts.

The Site is offered to you by Travel Expert Online Limited.