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Privacy Policy
Effective Date: August 14, 2025
Welcome to the Privacy Policy of Travel Expert Online Limited, a subsidiary of Travel Expert (Asia) Enterprises Limited (referred to in this policy as “Texpert,” “we,” “us,” or “our”). We value our users’ privacy and are committed to protecting your personal information in accordance with this policy. This policy outlines the types of information we may collect from you or that you provide when visiting our website or using our application, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy has been updated to reflect our integration of automated data collection and customer data management systems to enhance services and personalized experiences.
Scope of This Policy
This Privacy Policy applies to information we collect on our website and through email, text messages, or other electronic communications between you and our website or application. It does not apply to information collected by any third party, including through content that may be linked to or accessible from our website or application.
Information We Collect and How We Collect It
We collect various types of information from users of our website and application, including:
Directly from You
This includes details you provide by filling out forms on our website or application, such as your name, address, email, phone number, financial information, or social media account information. We may also request information when you report issues with our website or application.
User Accounts
When you create a user account with Texpert, we collect your name, contact information, and other details you provide, such as your email address or travel preferences. We use this information to manage your account, provide customer support, process your transactions, and send you relevant information, such as personalized offers or travel recommendations.
Information About Other Individuals
If you provide personal information about others (e.g., family or friends) when making bookings or purchasing services, you must obtain their consent before providing their information and ensure they are aware of and accept this Privacy Policy.
Automated Data Collection Technologies
When you interact with our website or application, we use automated data collection technologies to gather certain information about your device, browsing behavior, and patterns. This includes traffic data, location data (inferred from your IP address or device settings), logs, clickstream data, pages visited, other communication data, and the resources you access or use on the website or application. These technologies help us analyze user behavior to improve our services, optimize website functio-nality, and provide a more personalized experience, such as tailored content based on your browsing preferences.
Health Data (Special Circumstances)
In specific situations (e.g., for high-risk activities or when health certifications are required), we may collect health-related data, such as medical certificates or health condition information. We collect such data only when necessary and with your explicit consent.
Surveys and Feedback
We may collect information you provide when participating in surveys or feedback activities about our services to improve our products and offerings.
Use of Your Personal Information
We use your personal information for the following purposes:
Account Management: To create and maintain your user account, manage your preferences, and process updates.
Service Delivery: To fulfill your bookings, purchases, or travel arrangements, verify eligibility (e.g., for high-risk activities), and provide relevant reminders or insurance options.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
Personalized Experience: To offer tailored travel recommendations, offers, or content based on your preferences and behavior.
Market Research: To analyze user trends and feedback to improve our services and platform functio-nality.
Legal and Administrative Purposes: To comply with legal requirements, process payments, conduct fraud prevention checks, accounting, auditing, or protect our legitimate interests.
Providing personal information is voluntary, but if you choose not to provide certain information, we may be unable to offer some services, such as creating an account or processing bookings.
Disclosure of Your Information
To provide the services you request, we may share your personal information with third parties during our operations. These third parties include:
Service Providers and Operators
When you make a booking or purchase a product, we may need to share your personal information with relevant operators, such as airlines, hotels, cruise companies, or travel agencies, to ensure your booking is processed and your travel arrangements are properly handled. Please note that any personal information you provide to these third-party operators is not governed by this Privacy Policy. Texpert is not responsible for any loss, damage, costs, or expenses you may incur due to providing personal information or other data to such third-party operators.
We also work with third-party service providers that support various aspects of our business, including IT infrastructure, data analytics, and customer communications. These providers are contractually required to protect your information and use it only for the purposes for which it was disclosed, such as improving our services or sending you relevant marketing information, unless otherwise required or permitted by law.
Group Internal Companies
As a subsidiary of Travel Expert (Asia) Enterprises Limited, we may share your personal information with other subsidiaries within the group to support our business operations. This includes coordinating services, processing bookings, providing a consistent customer experience, conducting cross-brand promotions (e.g., introducing you to related travel products or services offered by other subsidiaries), and integrating and maintaining customer data through a centralized customer data management system to enhance service efficiency and personalized experiences. These subsidiaries are contractually bound to protect your information in accordance with this Privacy Policy and to use it only for activities related to the purposes outlined above.
Payment Processing
To ensure your transactions are secure and efficient, your payment details (e.g., credit card numbers or other payment method details) are processed by our partnered professional payment processing service providers. Texpert does not directly store or process these payment details to ensure your financial information is protected to the highest standards. These service providers adhere to strict industry standards to safeguard your data, ensuring a secure and seamless payment process.
Legal Compliance and Security
We may disclose your personal information to government authorities, regulatory bodies, or other relevant parties (e.g., legal advisors, accountants, dispute resolution bodies, or organizations conducting credit checks and fraud prevention) to comply with legal obligations or respond to lawful requests. We may also disclose your information, as permitted by law, to protect Texpert’s legitimate interests, property, or the safety of our users and the public.
Corporate Transactions
In the event of a corporate reorganization, merger, acquisition, sale, or other business change, we may disclose your personal information to relevant entities or their authorized third parties to ensure business continuity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information in accordance with applicable data protection laws, including the use of encryption technologies and secure storage systems. However, transmitting information over the internet is not entirely secure, and we cannot guarantee the absolute security of personal data you transmit to our website or application; any transmission is at your own risk. You are responsible for protecting the passwords or other credentials used to access our services and avoiding sharing them with others.
Cross-Border Data Transfers
Although we currently operate only in Hong Kong, your personal information may be transferred to or stored in locations outside Hong Kong due to operational needs (e.g., using service providers or data storage systems in other regions). We have taken appropriate measures to ensure these transfers comply with applicable laws and provide a level of protection equivalent to that in Hong Kong, such as using standard contractual clauses or other recognized safeguards.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
Cookies
Our website and application use “Cookies” and other tracking technologies to provide a smoother and more personalized online experience. Cookies are small text files stored on your browser or device to record your preferences, login details, or browsing behavior, enhancing website functio-nality and service quality. By continuing to browse our website or application, you agree to our Privacy Policy and our use of Cookies. If you do not wish to accept Cookies, you can configure your browser to reject all Cookies or to notify you when a Cookie is sent, but please note that this may affect your ability to use certain features of our website or application.
Types of Cookies
The Cookies we use are categorized as follows:
Necessary Cookies: These Cookies are essential for the website’s basic operations, such as ensuring you do not need to re-login when navigating different pages or supporting fraud detection and prevention. Disabling these Cookies may cause certain website features to malfunctio-n.
Analytical Cookies: These Cookies help us collect anonymous statistical data, such as how visitors use the website, their geographic regions, and which products or services are most popular. This data is used to analyze trends, improve website content, and enhance user experience.
Advertising Cookies: These Cookies track your browsing habits and preferences to provide advertisements relevant to your interests and reduce the frequency of seeing repetitive ads.
Cookie Classifications
Cookies can be classified based on their duration and the entity setting them:
Temporary Cookies: These are deleted automatically when you close your browser and are used to store temporary data, such as login status.
Persistent Cookies: These are stored on your device for a fixed period to recognize your device on subsequent visits and provide a personalized experience.
First-Party Cookies: These are set and managed directly by Texpert to support website functio-nality and personalized services.
Third-Party Cookies: These are set by third parties (e.g., advertising or analytics service providers) and may appear in embedded content on our website, such as advertisements or social media plugins. We have no direct control over these Cookies, which are governed by the third party’s privacy policies.
Purposes of Cookies
We use Cookies to:
Ensure the website functio-ns properly;
Analyze how visitors use the website to optimize its performance;
Understand popular travel destinations and user preferences;
Provide personalized recommendations and advertisements relevant to your interests;
Enhance website content and overall user experience.
We commit to not using Cookies for purposes other than those listed above.
Third-Party Website Links
Our website or application may contain links to third-party websites. Please note that any personal information you provide to these third-party websites is not governed by this Privacy Policy but by the privacy policies of those websites. Texpert is not responsible for any loss, damage, costs, or expenses you may incur due to providing personal information to such third-party websites.
Your Rights
You have the following rights regarding your personal information held by us:
Access and Copies: Request to view or obtain a copy of your personal information.
Correction: Correct inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information in certain circumstances.
Restriction or Objection: Restrict or object to our use of your personal information, such as for marketing purposes.
Data Portability: Receive your personal information in an electronic format or request its transfer to a third party.
You can manage certain data (e.g., marketing preferences) through your account settings or contact us to exercise the above rights. Please note that exercising certain rights may affect our ability to provide services to you, and we will inform you of any such impact before processing your request.
Updates to This Privacy Policy
The latest version of this Privacy Policy is dated August 14, 2025. We reserve the right to update or modify this policy from time to time. If there are significant changes, we will notify you via our website, application, or email. Please review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected]. We are committed to addressing your concerns and may use our customer data management system to process your requests efficiently.
