FAQ
Flights
Can I earn frequent flyer miles on featured fares?
No. Only tickets bought at the standard fare earn frequent flyer miles.
What are featured fares?
Featured fares are lower-priced or promotional tickets, such as early-bird fares. They usually come with specified booking dates, travel dates or flight numbers, and availability depends on the seats actually available. Booking a featured fare helps you save more so you can enjoy the best travel deals.
How do I change or cancel a flight booking?
Tickets you purchase may be partly or entirely non-refundable and non-changeable. Please read the flight terms attached to that fare before booking.
How do I book a flight?
- On the flight booking page, select “Round trip”, “One way” or “Multi-city” according to your travel needs.
- In the “From” field, enter the airport code or the place name in Chinese or English.
- In the “To” field, enter the airport code or the place name in Chinese or English.
- Search and choose a flight based on flight times, airline preference, price and other requirements.
- After choosing a flight, enter the passenger and credit card details to pay.
How much hand baggage can I carry on my flight?
Passengers with a confirmed seat may carry one piece of hand baggage that fits in the overhead bin, with maximum dimensions of 56 cm x 36 cm x 23 cm (22 in x 14 in x 9 in). As each airline sets different limits, please check and confirm the airline’s hand baggage allowance before purchasing.
What do the taxes on a flight ticket cover?
The taxes shown when purchasing a flight ticket include the airport construction fee, airport tax and fuel surcharge; the service fee charged by texpert.com is not included.
What ticket does a child need?
Passengers aged 2–11 may purchase a child ticket, priced at about 75% of the adult fare and occupying a seat. Passengers under 2 need an infant ticket, priced at about 10% of the adult fare and not occupying a seat. If a child or infant turns 12 or 2 on the return date, they must purchase an adult or child ticket respectively. All ages are calculated based on the return date.
Can I book a foreign domestic helper ticket online?
If you would like to purchase a foreign domestic helper ticket, please call our sales hotline at (+852) 2152-3599 to speak with our travel consultant.
Hotels
How do I book a hotel?
- On the hotel booking page, enter the city name in Chinese or English, check-in date, number of rooms, and number of adults and children in the search fields, then click “Search”.
- Choose a hotel based on your preferences; if needed, filter by star rating, price, type and facilities.
- After choosing a hotel, click “View details”, read the hotel details, choose a room type and click “Book now”.
- Fill in the guest details, read the hotel policy, enter your credit card details and proceed to payment.
Activities & Attractions
Does the Universal Studios Japan® price include an Express Pass?
The price does not include a Universal Studios Japan® Express Pass.
How do I change or cancel a guidebook or theme park booking?
Guidebooks and theme park tickets cannot be exchanged or changed once booked.
How do I use a Universal Studios Japan® ticket?
After a successful purchase, the system will email you an e-ticket. Simply bring a printed copy of the e-ticket to enter the park on your visit date.
How do I collect a Universal Studios Japan® ticket I have ordered?
We confirm your booking immediately after it succeeds and email the e-ticket to your email address.
How do I buy a guidebook?
- Select “Guidebooks” under “Activities & Attractions”.
- Choose a country according to your travel needs; if needed, filter by sales volume, price and other requirements.
- On the product detail page, select the quantity and click “Buy now”.
- Enter your details, delivery method and credit card details to pay.
How do I buy theme park tickets?
- Select Universal Studios Japan® under “Activities & Attractions”.
- Choose the visit date and the number of adults or children according to your travel needs, then click “Buy now”.
- Enter your details and credit card details to pay.
Order Enquiries
How do I find my order number?
After successful payment, the system redirects to a confirmation page where you can view it. You can also find the order number in the confirmation email the system sends you.
How do I check my order information?
If you have successfully booked a flight or hotel, you can view the order information through “My Trips”. Simply enter the registered email address and order number to view it.
What is a flash sale?
A flash sale offers discounted flights or hotel stays for specified dates and destinations, subject to limited availability and available while stocks last.
What is a promotion?
Promotions are popular offers available on texpert.com. They provide flight-and-hotel package deals with different departure dates to give you more flexibility for your trip.
Is the countdown in a flash sale based on the central system?
The countdown in a flash sale comes from the central system. Regardless of your computer’s clock or time system, everything is based on Travel Expert’s central system.
Rail Passes
How do I change or cancel a rail pass booking?
If a Japan Rail Pass has not been exchanged or used, you may apply for a refund within 11 months from the purchase date. The refund is subject to a 10% deduction and an additional HK$100 handling fee. For any name change or refund matters, please email [email protected]; we will do our best to assist, but cannot guarantee that a change or cancellation can be processed. Refunds or reissues are not accepted if the exchange voucher is stolen, lost or damaged, or if it has been exchanged for a physical pass and partly used.
How do I buy a Japan Rail Pass (JR Pass)?
- Select Japan Rail Pass under “Transport”.
- On the Japan Rail Pass page, choose “Nationwide”, “Hokkaido”, “Central”, “West Japan”, “Shikoku” or “Kyushu” according to your travel needs.
- Choose a suitable pass on the route and click “View details”.
- On the product detail page, choose the number of days, seat class and number of adults or children, then click “Book now”.
- Enter the passenger details, ticket collection method and credit card details to pay.
Other
What is the government travel alert?
The Security Bureau of the Hong Kong Special Administrative Region Government operates the Outbound Travel Alert System to help Hong Kong residents understand the personal safety risks they may face when visiting a destination. Alerts are graded as Amber, Red and Black.
- Amber: Remind citizens to pay attention to the situation and stay alert.
- Red: Advise citizens to adjust their itineraries and avoid travelling unless necessary.
- Black: Advise citizens not to travel to the destination.