For cancellations: Unredeemed Exchange Order vouchers can be refunded within 11 months of being issued, but a cancelation fee of 10% with HK$100 of the pass price will be deducted from the refunded amount. No need to return the physical exchange order (MCO)
Stolen, damaged, lost, or redeemed vouchers may not be canceled or refunded
Refunds or requests for changes due to local schedule change, suspended services, or other related issues are not accepted
Please kindly understand that there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances
Travel Expert Online Limited reserves the right to amend these Terms and Conditions without prior notice.
Additional Information:
Child ticket: aged 6-11
2 children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass
Children aged below 1 may travel free of charge
This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status
When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport
