Confirmation:

• You will receive a confirmation email instantly within 24 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email.
   

Inclusive of:

• Reserved and non-reserved seats on JR Hokkaido Limited Express trains
• Reserved and non-reserved seats on JR Hokkaido Express trains
• JR Hokkaido local trains
• JR Hokkaido buses within Sapporo
• JR Hokkaido buses between Sapporo and Otaru
• After collecting your rail pass, you may access unlimited journeys within the validity date
• You must present the voucher with your passport in person at the ticketing booth at either Sapporo Sta., New hitose Airport Sta., Hakodate Sta., Noboribetsu Sta., Asahikawa Sta., Obihiro Sta., Kushiro Sta., Abashi Sta. and Shin-Hakodate-Hokuto Sta. to redeem for your rail pass
   

​Not Inclusive of:

• South Hokkaido Railway, Sapporo Municipal Subway, and other train companies outside of JR
• Hokkaido Hayabusa and Hayata Shinkansen
• Buses between Sapporo-Asahikawa, Monbetsu, Hiro'o, Kiroro, Ohibiro, Erimo, Shin Sapporo-Atsubetsu Stadium, JR Shiroishi Station-Sapporo Dome
• Chuo buses
• A separate basic fare must be paid for the Hokkaido Shinkansen
• Kikonai Goryokaku area covered by the South Hokkaido Railway is no longer managed by JR Hokkaido, and a separate ticket purchase is required for rides on that line
   

Redemption details:

• Please present the confirmation email and identity document to exchange for JR Pass redemption ticket at your selected branch.
• Please present the JR Pass redemption ticket and your passport to exchange for JR Pass physical ticket at the designated redemption locations.
• The exchange locations may adjust their operating hours or suspend services. Please confirm the details before your departure.
• After getting the JR pass, show it to the station’s ticket counter and enjoy free access to designated areas.
• The validity of the redemption ticket is 90 days after the confirmation of booking.
• The pass can only be used by the holder.
• Your full name under the exchange order MUST match with your passport. You will NOT be able to redeem your JR Pass if there is any discrepancy in your name. Please verify your passport information before your departure.